![]() ![]() All the kids in the arena loved it, and they energized the crowd for sure. Kudos to the trainers and their beautiful horses. Show started, and they put on a great performance. We still had beers from the bar, so for now we were good. Beverage services were offered, and a separate bartender also asked if we needed anything from the bar. Once in our assigned seats, a staff member asked if we would want to move to accommodate someone else, we politely declined as we were perfectly situated at the end of our table. Upon entering the arena, it seemed like a rushed crowd trying to get to their best seats. Good service and good local beer selection. Not sure why this wasn't offered to us? We grabbed a drink at the bar. We did notice that the non-VIP section that were doing photos had the Falconer on their side with their photographer. Really? I just paid $80+ for a ticket for the highest level VIP package, and now you want $2 more? Nope. ![]() Walked by the "dungeon" but was told it was $2 /person to enter. Then souvenir shops with most of the stuff made in China. No question if this was special celebration (which it was). Upon arrival we were greeted, given a table card number, and hustled into an area for a photo. She didn't seem to know if we arrived early would guarantee us better seats. I even called, and the agent didn't really know what seats we would get, and only stated that we would get 1st or 2nd row seating, somewhere. Not a lot of info about how the "VIP seating" worked. Pre arrival: Bought the Queens package at a price of $81.66 /person. For the amount we paid I think we should get a reply. Three phone calls and two emails later and no response. I emailed twice over a period of a month. She gave me the email of the Dining manager in Scottsdale. The customer service agent said all locations are required to serve the same vegetarian meal. I called main number the next day and was told that it was not. We didn't know if what we had was a different version of the vegetarian meal. We did not get the fruit for dessert but were served vanilla ice cream. Instead we got standard appetizers (soup and garlic toast with butter). We did not get the hummus and raw veggies or the fruit described by the agent and shown in all the Medieval Times literature. Most of the meal was not as described by the agent we spoke to in advance (800 number). I paid nearly $500 and called customer service to preorder vegetarian meal for three of us. We were five adults, four family members and a friend, that visited a couple weeks after the Medieval Times in Scottsdale opened. ![]()
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